Q: Can you hold a place before I apply?
A: Properties are taken off the market once an applicant has been approved and all required funds have been paid.
Q: Do I pay first month’s rent and last month’s rent with my security deposit?
A: If you have paid a security deposit, your deposit is not rent but a deposit to ensure the
fulfillment of lease conditions and as a contingency against any damages to the apartment.
The security deposit may not be applied to your last month’s rent. You are responsible for
paying for the entire last month of your lease.
Q: You have a property I want to rent. How do I apply?
A: Applications are accepted online. Every member of your household who is 18 years of age or older must
complete the application. In order to complete an online application, please click on the Apply button,
locate the home you wish to apply, and click on the apply button. Once you submit the application, the credit
card payment screen appears. An application must be paid before it can be processed. You must provide income
verification for each member of the household whose income is considered.
Q: What are the selection criteria when reviewing my application?
A: As part of the application process, we will review a comprehensive report that includes credit history, criminal background, and a public records search.
Factors that can negatively influence a decision include but are not limited to: FICO score, debt to income ratio, rent to income ratio, evictions,
judgments, recent criminal convictions, collections, charge-offs, repossession, unsettled bankruptcies, and current or recent delinquency.
Our resident selection criteria includes credit, background check, rental history and income as well as any applicable state, local or city laws and
homeowner association rules and regulations.
Q: Is the deposit refundable?
A: Deposits are refundable dependent on Lease terms initially agreed upon by tenants and landlord. Deductions can include but
are not limited to: Unpaid rent, damage in excess of normal wear and tear, and cleaning costs to return the unit back to a move-in
Q: How do I pay rent?
A: There are several options: You may pay through your resident portal; Chase Quick Pay/Zelle, or by check.
Q: I want to get a pet. What do I do?
A: Review your Lease agreement and contact your Property Manager.
If a pet is allowed you are responsible for any damage the pet causes. All pet waste must be picked up and disposed of immediately. Failure to do so may result in a $50.00 waste removal fee.
If pets are not allowed and a pet resides in the property you have violated the lease which could lead to its termination. The exception to this policy is the use of aid dogs/ support animals necessary for disabled individuals. The use of this type of animal will be verified.
All pets must be registered with Petscreening.com
Q: I want to move out, but my roommate wants to stay. What do I do?
A: Tenants are bound to lease terms until the expiration date. Any lease modifications can be discussed during the lease renewal
process. If you terminate your lease prior to lease end date, you will remain liable for payment of all remaining rent until the
lease termination date.
Q: My lease expiration is coming and I want to move out. What do I do?
A: Tenant must give Thirty (30) days’ notice before the end of the term of this Lease or any renewal term, failure to give thirty-day notice
may result in forfeiture of your security deposit. You may contact your Property Manager with advanced notice of intent to move.
Q: How do I submit a maintenance request?
A: Maintenance requests must be submitted through your resident portal.